All Points Mobile Shredding Blog

How Should Your Business Handle A Product Recall?

Boxes stamped "Product Recalled"Steps to Take to Protect Your Company

Product recalls can happen for a variety of reasons–whether it’s a manufacturer defect, mislabeled or incorrect packaging, contamination, quality issues, etc. But when it happens, your business could suffer, not just financially, it can also be a blow to your reputation and credibility in the market. And while it can cause disruption and stress, managing a product recall can be easier if you put certain protocols into place, take a look:

Implement a Product Recall Plan

Planning ahead is key to managing a product recall. Create a policy that outlines what you will do in the event of a recall. Include responsibilities for staff and a communication plan to inform key members of your company and the public.

Investigate to Determine the Cause

When a recall happens, it’s crucial to immediately investigate what caused the issue. Speak with suppliers, vendors, team members and manufacturers to identify the problem.

Inform Those Affected

An important step in managing the recall is notifying those affected. This includes customers, staff, outside stakeholders and regulators. Getting ahead of the recall can decrease the risks of adverse consequences and demonstrate your company’s commitment to taking care of the issue.

Implement the Recall

This step is likely one of the most comprehensive because it can involve many different people with different responsibilities in your business. Establish a timeline for getting all products off the market and monitor the process while continuing to communicate with those affected.

Destroy the Recalled Products

Once a product has been recalled and the cause has been determined, best practices call for destruction. This can be done by partnering with a licensed and reputable shredding and destruction provider. Destroying all recalled products protects your business from liability and ensures that the product is out of circulation in the marketplace.

Product recalls happen and companies that are prepared will recover more quickly and easily than those who are not. Follow the recommended steps before an issue occurs to reduce the risk of financial and legal damages and to protect your customers and staff.

All Points Mobile Shredding can help if your business is faced with a product recall. We provide full service product destruction, including apparel. Give us a call today or complete the form on this page to get a quick quote.


Dawn Connelly

Dawn is the vice president of All Points Mobile Shredding. All Points Mobile Shredding is a family-owned and operated on-site document destruction company that has been serving the Treasure Coast, Palm Beaches, and surrounding areas since 1994.

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